V&R Telehealth-Related Services
Engage and activate your patient base to telehealth. Telehealth has arrived and all stakeholders are embracing it. During the pandemic, providing telehealth services is a civic defense strategy at heart, but soon it will become the standard of care and evolve into larger opportunities. Your patient base will quickly want to use telehealth in its care, especially during the pandemic. Now is a good time to be proactive in educating and engaging your patient populations. When in-person visits are on hold, telehealth visits can both take care of your patients’ needs and provide a source of revenue generation. Telehealth and virtual health overall represent the future, and the future is here.
Develop a long-term integrated virtual health plan that maps out what a telehealth visit workflow looks like at your organization for the future. The future virtual visit may require more sophisticated equipment with a higher level of personalized experience (i.e., sharper images, professional backgrounds, reliable connections and other features). A successful virtual health visit will support patient awareness, patient engagement, patient service, care coordination and ultimately, patient loyalty. User experience and potential pain points should be key components of your plan, and you should determine appropriate change interventions and patient engagement activities. Clinician training should also be incorporated into your plans, and addressing various comfort levels with technology across provider generations will be a key component of this.